When signing in to the Online Member Service, if you believe you've forgotten your username or password, just click on the 'Forgot your Password/Username' link.
You will be taken to the Activation page and asked to enter the email address that you have provided to the CMRTO.
Once our system validates your email address, you will receive an email with a link that allows you to reset your password. During this reset process, your username will be automatically changed to your email address.
If the email address you have provided the CMRTO does not match the email you enter (For example, if your email has changed and you did not provide the CMRTO with your new one) or if more than one account matches your email, then you will receive an error message telling you to call the CMRTO for assistance. We will always be available to help and answer your questions.
