Complaints Process

Do you feel your medical radiation and imaging technologist has not treated you in a professional manner during your medical imaging or radiation procedure, or do you have other concerns about the actions of a CMRITO registrant? There are a number of steps you can take:                                                                

  • you can speak with the medical radiation and imaging technologist

  • you can ask to speak with the medical radiation and imaging technologist’s supervisor, or the manager of the facility, or with the health professional who ordered your procedure or treatment

  • you can call the CMRITO’s professional conduct department to discuss the issue

Do you want  the CMRITO to investigate your complaint? First, notify the Registrar in writing as soon as possible, providing full details. This starts a procedure designed to ensure a fair and thorough investigation under the direction of the CMRITO's Inquiries, Complaints & Reports (ICR) Committee.  

If you have difficulty writing your complaint, we’ll take a statement, and provide you with an opportunity to view the statement and make corrections. In your written complaint, please be sure to:

  • state that you are making a complaint against the actions of a medical radiation and imaging technologist

  • provide the name(s) of the medical radiation and imaging technologist(s) involved. If you don’t know their name, the CMRITO can assist in identifying the medical radiation and imaging technologist(s)

  • state your specific concern and provide:

  1. the date and time the incident occurred
  2. the location where the incident occurred (e.g., name of facility, hospital, room number)
  3. the patient's name if you are not the patient
  4. as many details as possible about the incident
  5. ​​​your name, address, email address and telephone number so that an investigator can contact you

The CMRITO only has jurisdiction over the medical radiation and imaging technologist who performed your diagnostic procedure or radiation therapy treatment. The CMRITO does not have jurisdiction to investigate concerns regarding the facilities where registrants practise, the administrative processes or policies in place at those facilities, or other regulated health professionals (such as the health professional who ordered the procedure or treatment, or who read the images or made the diagnosis).

If your complaint is about the administrative processes or policies of a clinic (community surgical and diagnostic centre) in Ontario, you may wish to contact the Ministry of Health's Integrated Community Health Services Centres Program at https://www.ontario.ca/document/resources-community-surgical-and-diagnostic-centres#section-4.

You may also wish to contact the Patient Ombudsman. The Patient Ombudsman's role is to help resolve complaints from patients, residents and caregivers about experiences in Ontario’s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres. Additional information about their complaints process is available at https://patientombudsman.ca/Complaints/Before-You-Make-a-Complaint/Complaint-Process.

If your complaint is about the collection, use, or disclosure of your personal information, you may wish to contact the Privacy Commissioner of Ontario at www.ipc.on.ca.

Investigation of a Complaint

The CMRITO's ICR Committee conducts an investigation into all written complaints received by the CMRITO.

The ICR Committee determines what will happen to a complaint. Actions which the ICR Committee may take include:

  • refer allegations of misconduct or incompetence against a registrant to the Discipline Committee for a hearing

  • refer a registrant to an inquiry panel to make inquiries into possible incapacity

  • require a registrant to complete a specified continuing education and remediation program

  • require a registrant to appear before the ICR Committee to be cautioned

  • issue reminders and recommendations to a registrant

  • take no further action

Further information can be found in: