Complaints Process

Do you feel your medical radiation and imaging technologist has not treated you in a professional manner during your medical imaging or radiation procedure, or do you have other concerns about the actions of a CMRITO registrant? There are a number of steps you can take:                                                                

  • you can speak with the medical radiation and imaging technologist

  • you can ask to speak with the medical radiation and imaging technologist’s supervisor, or the manager of the facility, or with the health professional who ordered your procedure or treatment

  • you can call the CMRITO’s professional conduct department to discuss the issue

Do you want  the CMRITO to investigate your complaint? First, notify the Registrar in writing as soon as possible, providing full details. This starts a procedure designed to ensure a fair and thorough investigation under the direction of the CMRITO's Inquiries, Complaints & Reports (ICR) Committee.  

If you have difficulty writing your complaint, we’ll take a statement, and provide you with an opportunity to view the statement and make corrections. In your written complaint, please be sure to:

  • state that you are making a complaint against the actions of a medical radiation and imaging technologist

  • provide the name(s) of the medical radiation and imaging technologist(s) involved. If you don’t know their name, the CMRITO can assist in identifying the medical radiation and imaging technologist(s)

  • state your specific concern and provide:

  1. the date and time the incident occurred
  2. the location where the incident occurred (e.g., name of facility, hospital, room number)
  3. the patient's name if you are not the patient
  4. as many details as possible about the incident
  5. ​​​your name, address, email address and telephone number so that an investigator can contact you

If your concern does not involve the actions of a CMRITO registrant but rather the administrative processes or policies at the registrant’s place of employment, the issue is outside the jurisdiction of the College. This means that the College does not have the legal authority to investigate your concern.

If your concern involves the administrative processes or policies of a hospital, you may wish to contact the hospital’s Patient Relations Department or its equivalent. You may also wish to contact the Patient Ombudsman.

If your concern involves the administrative processes or policies of a clinic (also known as a “community surgical and diagnostic centre”) in Ontario, you can contact the centre directly or the Patient Ombudsman. A listing of community surgical and diagnostic centres is available online through the Ministry of Health’s Integrated Community Health Services Centres Program.

If your concern involves the collection, use, or disclosure of your personal health information, you may wish to contact the Information and Privacy Commissioner of Ontario.

CMRITO staff often receive information from members of the public who wish to file a complaint about a radiologist. CMRITO does not regulate radiologists. A radiologist is a medical doctor who specializes in diagnosing and treating disease. A radiologist reads/interprets images taken during a diagnostic procedure and makes a diagnosis. Surgeons and other medical specialists rely on a radiologist’s report to help determine a course of treatment for their patients.

If your complaint is about a radiologist, you can register your concern with the College of Physicians and Surgeons of Ontario (CPSO).

Investigation of a Complaint

The CMRITO's ICR Committee conducts an investigation into all written complaints received by the CMRITO.

The ICR Committee determines what will happen to a complaint. Actions which the ICR Committee may take include:

  • refer allegations of misconduct or incompetence against a registrant to the Discipline Committee for a hearing

  • refer a registrant to an inquiry panel to make inquiries into possible incapacity

  • require a registrant to complete a specified continuing education and remediation program

  • require a registrant to appear before the ICR Committee to be cautioned

  • issue reminders and recommendations to a registrant

  • take no further action

Further information can be found in: